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dc.contributor.authorMartínez Lorente, Ángel Rafael 
dc.date.accessioned2008-09-15T10:51:31Z
dc.date.available2008-09-15T10:51:31Z
dc.date.issued1999
dc.identifier.citationDEWHURST, F.W., MARTÍNEZ LORENTE, A.R., DALE, B.G. Total quality management and information technologies: an exploration of the issues. International Journal of Quality and Reliability Management, vol.16 (4): 392-405, 1999. ISSNes
dc.identifier.issn0265-671X
dc.description.abstractThis paper examines the relationship between Information Technologies (IT) and Total Quality Management. The examination is made against a number of dimensions of TQM including customer and supplier relationships, workforce management, process flow management and quality data and reporting. The point is made that the impact of IT on the TQM intervention depends on the type of IT application in terms of its use as an agent to the work process or as an enabling mechanism. The impact of IT on process design and control and what quality professionals need to do to assure quality is also discussed and suggestions made.es
dc.formatapplication/pdf
dc.language.isoenges
dc.publisherEmerald Group Publishing Limitedes
dc.rightsVersión del editor: http://www.emeraldinsight.com/Insight/viewPDF.jsp?Filename=html/Output/Published/EmeraldFullTextArticle/Pdf/0400160406.pdf
dc.titleTotal quality management and information technologies: an exploration of the issues.es
dc.typeinfo:eu-repo/semantics/articlees
dc.subjectTecnología de la informaciónes
dc.subjectGestión de la calidad totales
dc.subjectDimensioneses
dc.subjectInformation Technology
dc.subjectTotal quality management
dc.subjectDimensions
dc.subjectTipos de aplicaciones
dc.subjectApplication types
dc.subject.otherOrganización de Empresases
dc.identifier.urihttp://hdl.handle.net/10317/440


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