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dc.contributor.authorValiente, María Cruz 
dc.contributor.authorRodríguez, Daniel 
dc.contributor.authorVicente Chicote, Cristina
dc.identifier.citationVALIENTE, María Cruz, RODRÍGUEZ, Daniel, VICENTE-CHICOTE, Cristina. Defining the semantics of IT Service Management Models Using OWL and SWRL. En: International Conference on Knowledge Engineering and Ontology Development (2º: 2010: Valencia). 2nd. International Conference on Knowledge Engineering and Ontology Development, Valencia, Spain. October 25-28, 2010. Setubal, Portugal: Institute for Systems and Technologies of Information, Control and Communication . 2010. 378-381 p. ISBN 978-989-8425-29-4en_US
dc.description.abstractService management is a set of specialized organizational capabilities that provide value to customers in the form of services. Many organizations are aware of the need to adopt best practices in order to create an effective IT Service Management (ITSM) for enabling Business and IT integration. However, the reuse and interchange of service models is still quite limited in the area of IT service support due to the problems in connecting with natural language. In this context, this paper presents the ITIL-based Service Management Model aimed at capturing ITSM best practices by means of a formal ontology-based business DSL (Domain-Specific Language). We show how this DSL can be formally represented adopting the Web Ontology Language (OWL) and the Semantic Web Rule Language (SWRL). This ontology will precisely define the semantics associated to IT service management models, enabling different tools to interchange them without ambiguities. These models will be defined just in terms of the business logic, without any architectural or platform-specific consideration. That is, according to the OMG's four-layered architecture, the proposed model could be placed at a CIM level.en_US
dc.publisherInstitute for Systems and Technologies of Information, Control and Communication (INSTICC)en_US
dc.rightsAtribución-NoComercial-SinDerivadas 3.0 España*
dc.titleDefining the semantics of IT Service Management Models Using OWL and SWRLen_US
dc.subjectKnowledge representationen_US
dc.subjectService process modellingen_US
dc.subjectRepresentación del conocimientoen_US
dc.subjectServicio de proceso de modeladoen_US
dc.subject.otherLenguajes y Sistemas Informáticosen_US
dc.contributor.investgroupDivisión de Sistemas e Ingeniería Electrónica (DSIE)en_US

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Atribución-NoComercial-SinDerivadas 3.0 España
Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 España