Business process reengineering to total quality management an examination of the issues.
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Organización de EmpresasFecha de publicación
1999Editorial
Emerald Group Publishing LimitedCita bibliográfica
GONZÁLEZ BENITO, J., MARTÍNEZ LORENTE, A.R., DALE, B.G. Business process reengineering to total quality management an examination of the issues. Business Process Management Journal, vol.5 (3): 345-358, 1999. ISSN 1463-7154.Palabras clave
Business Process Re-engineeringTotal Quality Management
Continuous Improvement
Proceso de reingeniería de negocios
Gestión de la calidad total
Mejora continua
Resumen
This paper examines two research questions. Firstly, is a re-engineered company a suitable platform for the subsequent application of TQM principles? Secondly, is BPR an appropriate means to transform an organisation operating along traditional lines into one which is managed using TQM principles? It is argued that these questions have been given scant attention by the academic fraternity. The analysis presented in the paper indicates that the application of BPR can provide the base for the subsequent development of TQM.
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