Comparison of TQM and ISO 9000 effects in company performance: an empirical study in spanish companies
Knowledge Area
Organización de EmpresasPublication date
2004Publisher
European Operations Management Association. Production and Operations Management Society. Japanese Society for Production ManagementBibliographic Citation
MARTINEZ COSTA, Micaela y MARTÍNEZ LORENTE, Ángel Rafael. Comparison of TQM and ISO 9000 effects in company performance: an empirical study in spanish companies. En: World POM Conference and Annual POM Conference (2ª/15ª: 2004: Cancún, México) Operatins Management 2004: The Expanding Constellation Complete Papers of the 2nd World Conference on Production and Operations Management: Proceedings of the 2nd World POM Conference and 15th Annual POM conference Cancun, Mexico, April 30- May 3, 2004. Cancún, México: European Operations Management Association. Production and Operations Management Society. Japanese Society for Production Management, 2004. P. 32. ISSN 1548-4882Keywords
Gestión de la calidad totalISO 9000
Rendimiento de la empresa
Empresas españolas
Company performance
Total Quality Management (TQM)
Spanish company
Abstract
The effect of Total Quality Management (TQM) and ISO 9000 on performance has
been extensively analysed by researchers, but this sort of research has usually been developed
in separated cells. However, there are few articles analysing the effect of both systems within
the same sample of companies. Our paper analyses both the effect of a TQM system and the
ISO 9000 implementation in company performance. A structured questionnaire using the
Flynn et al. (1994) scale for measuring TQM has been used to get the data. A postal survey to
nearly 3000 industrial Spanish companies with more than 100 employees was sent. This
questionnaire was answered by 713 quality managers. The results show a positive
relationship between TQM application and hard and soft results while only an improvement
in hard results after the ISO 9000 implementation has been found.
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