TY - JOUR 
A1 - Martínez Costa, Micaela
AU - Martínez Lorente, Ángel Rafael
T1 - Comparison of TQM and ISO 9000 effects in company  performance: an empirical study in spanish companies
Y1 - 2004
SN - 1548-4882
UR - http://hdl.handle.net/10317/1301
AB - The effect of Total Quality Management (TQM) and ISO 9000 on performance has
been extensively analysed by researchers, but this sort of research has usually been developed
in separated cells. However, there are few articles analysing the effect of both systems within
the same sample of companies. Our paper analyses both the effect of a TQM system and the
ISO 9000 implementation in company performance. A structured questionnaire using the
Flynn et al. (1994) scale for measuring TQM has been used to get the data. A postal survey to
nearly 3000 industrial Spanish companies with more than 100 employees was sent. This
questionnaire was answered by 713 quality managers. The results show a positive
relationship between TQM application and hard and soft results while only an improvement
in hard results after the ISO 9000 implementation has been found.
KW - Organización de Empresas
KW - Gestión de la calidad total
KW - ISO 9000
KW - Rendimiento de la empresa
KW - Empresas españolas
KW - Company performance
KW - Total Quality Management (TQM)
KW - Spanish company
LA - eng
PB - European Operations Management Association. Production and Operations Management Society. Japanese Society for Production Management
ER -