TY - JOUR 
A1 - Martínez Lorente, Ángel Rafael
T1 - The effect of information technologies on TQM: an initial analysis
Y1 - 2003
SN - 0925-5273
UR - http://hdl.handle.net/10317/430
AB - Information Technology (IT) and Total Quality Management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little well-founded empirical research on the relationship between the two, particularly on the way in which TQM is influenced by IT. This paper presents an investigation of such relationships through a survey of the largest industrial companies based in Spain. The data indicate that the most intensive users of IT perceive a bigger impact on their TQM dimensions.
KW - Organización de Empresas
KW - Tecnología de la información
KW - Gestión de la calidad total
KW - Estudios empíricos
KW - Information technology
KW - Total quality management
KW - Empirical study
LA - eng
PB - Elsevier Science
ER -