The effect of organizational learning tools in business results

Abstract

The importance of the tools that facilitate organizational learning has traditionally been outlined in the literature. Information Technologies (ITs) are considered as common facilitating tools for all learning agents by researches and practitioners. Our study focuses on the question what ITs are essential for organizational learning and how they actively contribute to the business results (operative and financial). The results exhibit that the use of databases generates larger sales volumes and better operative results. Companies with low profits tend to use Internet more often and this use improves operative results. Also the use of the electronic mail increases the sales volume.