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dc.contributor.authorMartínez Caro, Eva 
dc.contributor.authorCegarra Navarro, Juan Gabriel 
dc.contributor.authorCepeda Carrión, Gabriel
dc.identifier.citationMartínez-Caro, E., Cegarra-Navarro, J.G. y Cepeda-Carrión, G. (2015). An application of the performance-evaluation model for e-learning quality in higher education. Total Quality Management and Business Excellence, 26 (5-6), 632-647.es_ES
dc.description.abstractThe demand for e-learning in higher education is rising, competition is increasing, and universities are investing significant resources towards improving the quality of their e-learning offerings. Thus, effective quality measures for e-learning are urgently required. With the aim of following the total quality management practices of raising students' satisfaction and continuous improvement, a performance-evaluation model was applied in a sample of business students. The application of this model was useful for selecting the quality items that most urgently require improvement to achieve student satisfaction and for identifying the items of surplus resource investment, thereby helping to provide the means to minimise resource wastage. This way, an effective and efficient improvement plan to enhance the efficient use of resources in e-learning and to meet an adequate level of quality was established.es_ES
dc.publisherTaylor & Francises_ES
dc.rightsAtribución-NoComercial-SinDerivadas 3.0 España*
dc.titleAn application of the performance-evaluation model for e-learning quality in higher educationes_ES
dc.subjectE-learning qualityes_ES
dc.subjectPerformance-evaluation modeles_ES
dc.subjectStudent satisfactiones_ES
dc.subjectHigher educationes_ES
dc.subject.otherOrganización de Empresases_ES
dc.subject.unesco5802 Organización y Planificación de la Educaciónes_ES

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Atribución-NoComercial-SinDerivadas 3.0 España
Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 España