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An application of the performance-evaluation model for e-learning quality in higher education
dc.contributor.author | Martínez Caro, Eva | |
dc.contributor.author | Cegarra Navarro, Juan Gabriel | |
dc.contributor.author | Cepeda Carrión, Gabriel | |
dc.date.accessioned | 2020-06-11T07:18:55Z | |
dc.date.available | 2020-06-11T07:18:55Z | |
dc.date.issued | 2015 | |
dc.identifier.citation | Martínez-Caro, E., Cegarra-Navarro, J.G. y Cepeda-Carrión, G. (2015). An application of the performance-evaluation model for e-learning quality in higher education. Total Quality Management and Business Excellence, 26 (5-6), 632-647. | es_ES |
dc.identifier.issn | 1478-3363 | |
dc.description.abstract | The demand for e-learning in higher education is rising, competition is increasing, and universities are investing significant resources towards improving the quality of their e-learning offerings. Thus, effective quality measures for e-learning are urgently required. With the aim of following the total quality management practices of raising students' satisfaction and continuous improvement, a performance-evaluation model was applied in a sample of business students. The application of this model was useful for selecting the quality items that most urgently require improvement to achieve student satisfaction and for identifying the items of surplus resource investment, thereby helping to provide the means to minimise resource wastage. This way, an effective and efficient improvement plan to enhance the efficient use of resources in e-learning and to meet an adequate level of quality was established. | es_ES |
dc.format | application/pdf | es_ES |
dc.language.iso | eng | es_ES |
dc.publisher | Taylor & Francis | es_ES |
dc.rights | Atribución-NoComercial-SinDerivadas 3.0 España | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/es/ | * |
dc.title | An application of the performance-evaluation model for e-learning quality in higher education | es_ES |
dc.type | info:eu-repo/semantics/article | es_ES |
dc.subject.other | Organización de Empresas | es_ES |
dc.subject | E-learning quality | es_ES |
dc.subject | Performance-evaluation model | es_ES |
dc.subject | Student satisfaction | es_ES |
dc.subject | Higher education | es_ES |
dc.identifier.uri | https://www.tandfonline.com/doi/abs/10.1080/14783363.2013.867607 | |
dc.identifier.uri | http://hdl.handle.net/10317/8584 | |
dc.identifier.doi | 10.1080/14783363.2013.867607 | |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es_ES |
dc.type.version | info:eu-repo/semantics/submittedVersion | es_ES |
dc.subject.unesco | 5802 Organización y Planificación de la Educación | es_ES |
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