Show simple item record

dc.contributor.authorSánchez Rodríguez, Cristóbal 
dc.contributor.authorMartínez Lorente, Ángel Rafael 
dc.date.accessioned2019-12-12T07:30:35Z
dc.date.available2019-12-12T07:30:35Z
dc.date.issued2011-06
dc.identifier.citationSánchez-Rodríguez, Cristóbal & Martínez-Lorente, Angel. (2011). Effect of IT and Quality Management on Performance. Industrial Management and Data Systems. 111. 10.1108/02635571111144937es_ES
dc.identifier.issn0263-5577
dc.description.abstractPurpose – The present study aims to draw on operations management and information technology literature to examine the effect of three information technology resources (electronic data interchange (EDI), computer‐aided design and manufacturing (CAD/CAM), and enterprise resource planning (ERP) systems) and three related quality management capabilities (customer and supplier relations, product and process management, and quality data and workforce management) and their effect on a firm's quality performance. Design/methodology/approach – Hypotheses derived from the key features of quality management and information technology presented by previous authors are tested using structural equation modeling through field research on a sample of 229 manufacturing companies in Spain. Findings – Findings from this study indicate that there is significant evidence to support the hypothesized model in which information technology resources (EDI, ERP systems, and CAD/CAM systems) have a direct impact on related quality management capabilities (customer and supplier relations, product and process management, and quality data and workforce management) as well as an indirect impact on quality performance mediated through quality management capabilities. Originality/value – The discrepant findings in the literature suggest the need to identify contingencies that may govern the IT‐performance relationship. This study focuses on the interplay between information technology, quality management, and quality performancees_ES
dc.formatapplication/pdfes_ES
dc.language.isoenges_ES
dc.publisherEmbankment Presses_ES
dc.rightsAtribución-NoComercial-SinDerivadas 3.0 España*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/es/*
dc.titleEffect of IT and quality management on performancees_ES
dc.typeinfo:eu-repo/semantics/articlees_ES
dc.subjectInformation technologyes_ES
dc.subjectQuality managementes_ES
dc.subjectSurvey researches_ES
dc.subjectStructural equationses_ES
dc.subjectSpaines_ES
dc.subjectCompany performancees_ES
dc.subject.otherOrganización de Empresases_ES
dc.identifier.urihttp://hdl.handle.net/10317/8117
dc.identifier.doi10.1108/02635571111144937
dc.rights.accessRightsinfo:eu-repo/semantics/openAccesses_ES
dc.type.versioninfo:eu-repo/semantics/submittedVersiones_ES
dc.subject.unesco6302.04 Métodos de Investigación Sociales_ES


Files in this item

This item appears in the following Collection(s)

Show simple item record

Atribución-NoComercial-SinDerivadas 3.0 España
Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 España