Effect of IT and quality management on performance
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Knowledge AreaOrganización de Empresas
Bibliographic CitationSánchez-Rodríguez, Cristóbal & Martínez-Lorente, Angel. (2011). Effect of IT and Quality Management on Performance. Industrial Management and Data Systems. 111. 10.1108/02635571111144937
Purpose – The present study aims to draw on operations management and information technology literature to examine the effect of three information technology resources (electronic data interchange (EDI), computer‐aided design and manufacturing (CAD/CAM), and enterprise resource planning (ERP) systems) and three related quality management capabilities (customer and supplier relations, product and process management, and quality data and workforce management) and their effect on a firm's quality performance. Design/methodology/approach – Hypotheses derived from the key features of quality management and information technology presented by previous authors are tested using structural equation modeling through field research on a sample of 229 manufacturing companies in Spain. Findings – Findings from this study indicate that there is significant evidence to support the hypothesized model in which information technology resources (EDI, ERP systems, and CAD/CAM systems) have a direct impact ...
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