The link between people and performance under the EFQM excellence model umbrella
MetadataShow full item record
Knowledge AreaOrganización de Empresas
PublisherTaylor & Francis
Bibliographic CitationL. Para-González, D. Jiménez-Jiménez & A. R. Martínez-Lorente (2018) The link between people and performance under the EFQM excellence model umbrella, Total Quality Management & Business Excellence, DOI: 10.1080/14783363.2018.1552516
Despite the growing attention that human resources have received in literature, the strategic role of the HR function is still being questioned. The main target of this paper is to determine whether firms that follow the strategy, leadership and personnel suggestions proposed by the EFQM Model improve organisational performance, and also clarify if the strategic management of human resources plays a mediating effect between the personnel management and the results of the company. The study was performed on a sample of 200 medium-sized industrial Spanish firms, employing Structural Equations Modelling methodology. Our findings suggest that, under the EFQM Model, the influence of both leadership and strategy on people allows organisations to improve their performance. Moreover, a strategic approach helps to enhance the contribution of personnel in the results of the company. It has not been found in prior literature any joint framework linking leadership, strategy, personnel, strategic ...
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