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dc.contributor.authorMartínez Lorente, Ángel Rafael 
dc.date.accessioned2008-09-15T10:46:59Z
dc.date.available2008-09-15T10:46:59Z
dc.date.issued2006
dc.identifier.citationSÁNCHEZ RODRÍGUEZ, C., DEWHURST, F.W., MARTÍNEZ LORENTE, A.R.. IT use in supporting TQM initiatives: an empirical investigation. International Journal of Operations and Production Management, vol.26 (5): 486-504, 2006. ISSNes
dc.identifier.issn0144-3577
dc.description.abstractTo provide insights into current IT and TQM theory and practice on operational and quality performance, in particular the use of IT in supporting TQM policies and practices. Hypotheses derived from the key features of TQM and IT presented by previous authors are tested using Structural Equation Modelling through field research on a sample of 234 manufacturing companies in Spain. The results indicate that the sampled firms make considerable use of IT to support their TQM initiatives and that overall such efforts generate significant positive gains on operational and quality performance, the few exceptions to this are noted and discussed. The limitations of the survey include: single key informant, only cross-sectional and limited performance measures. A longitudinal/cross-cultural study including other performance measures (e.g. percentage defect rates, number of customer claims) would add to further understanding. A survey of IT in support of TQM initiatives on operational and quality performance in manufacturing suggests how firms and other organisations should focus their IT investments to improve performance. Both Information Technology and Total Quality Management have had, and continue to have, a significant impact on most organizations. Although each paradigm has been widely researched there is little empirical research on the relationship between the two and how they both relate to business performance.es
dc.description.sponsorshipFundación Séneca.es
dc.formatapplication/pdf
dc.language.isoenges
dc.publisherEmerald Group Publishing Limitedes
dc.rightsVersión del editor: http://www.emeraldinsight.com/Insight/viewPDF.jsp?Filename=html/Output/Published/EmeraldFullTextArticle/Pdf/0240260502.pdf
dc.titleIT use in supporting TQM initiatives: an empirical investigation.es
dc.typeinfo:eu-repo/semantics/articlees
dc.subjectTecnologías de la Informaciónes
dc.subjectGestión de la calidad totales
dc.subjectRendimientoes
dc.subjectEstudios empíricoses
dc.subjectInformation Technology
dc.subjectTotal Quality Management
dc.subjectPerformance
dc.subjectEmpirical study
dc.subject.otherOrganización de Empresases
dc.identifier.urihttp://hdl.handle.net/10317/434


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