IT use in supporting TQM initiatives: an empirical investigation.
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Knowledge AreaOrganización de Empresas
PublisherEmerald Group Publishing Limited
Bibliographic CitationSÁNCHEZ RODRÍGUEZ, C., DEWHURST, F.W., MARTÍNEZ LORENTE, A.R.. IT use in supporting TQM initiatives: an empirical investigation. International Journal of Operations and Production Management, vol.26 (5): 486-504, 2006. ISSN
KeywordsTecnologías de la Información
Gestión de la calidad total
Total Quality Management
To provide insights into current IT and TQM theory and practice on operational and quality performance, in particular the use of IT in supporting TQM policies and practices. Hypotheses derived from the key features of TQM and IT presented by previous authors are tested using Structural Equation Modelling through field research on a sample of 234 manufacturing companies in Spain. The results indicate that the sampled firms make considerable use of IT to support their TQM initiatives and that overall such efforts generate significant positive gains on operational and quality performance, the few exceptions to this are noted and discussed. The limitations of the survey include: single key informant, only cross-sectional and limited performance measures. A longitudinal/cross-cultural study including other performance measures (e.g. percentage defect rates, number of customer claims) would add to further understanding. A survey of IT in support of TQM initiatives on operational and ...
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