An initial assessment of the influence of IT on TQM : a multiple case study.
MetadataShow full item record
Knowledge AreaOrganización de Empresas
PublisherEmerald Group Publishing Limited
Bibliographic CitationDEWHURST, F.W., MARTÍNEZ LORENTE, A.R., SÁNCHEZ RODRÍGUEZ, C. An initial assessment of the influence of IT on TQM : a multiple case study.International Journal of Operations & Production Management, vol.23 (4): 348-374, 2003. ISSN 0144-3577.
KeywordsTecnología de la información
Gestión de la calidad total
Metodología de estudio
Total quality management
Case study methodology
Information Technology (IT) and Total Quality Management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little well-founded empirical research on the relationship between the two, particularly on the way in which TQM is influenced by IT. This paper presents an initial investigation of such relationships through an interview survey of fourteen companies based in Spain. The cases indicate that there is a framework underpinning this relationship. The paper concludes with a proposal for this framework and an instrument for testing the conjectured linkages within the framework.
- Artículos 
The following license files are associated with this item: