The effect of information technologies on TQM: an initial analysis

Martínez Lorente, Ángel Rafael

dc.contributor.author	Martínez Lorente, Ángel Rafael
dc.date.accessioned	2008-09-15T10:45:15Z
dc.date.available	2008-09-15T10:45:15Z
dc.date.issued	2003
dc.identifier.citation	MARTÍNEZ LORENTE, A., SÁNCHEZ RODRÍGUEZ, C. DEWHURST, F.W. The effect of information technologies on TQM: an initial analysis. International Journal of Production Economics, vol.89 (1): 77-93, 2004. ISSN 0925-5273.	es
dc.identifier.issn	0925-5273
dc.description.abstract	Information Technology (IT) and Total Quality Management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little well-founded empirical research on the relationship between the two, particularly on the way in which TQM is influenced by IT. This paper presents an investigation of such relationships through a survey of the largest industrial companies based in Spain. The data indicate that the most intensive users of IT perceive a bigger impact on their TQM dimensions.	es
dc.format	application/pdf
dc.language.iso	eng	es
dc.publisher	Elsevier Science	es
dc.rights	Versión del editor: http://www.sciencedirect.com/science?_ob=MImg&_imagekey=B6VF8-49KH9FN-6-S&_cdi=6004&_user=1595570&_orig=search&_coverDate=05%2F08%2F2004&_sk=999109998&view=c&wchp=dGLbVzz-zSkWA&md5=74a97598a29c12c7789e200d72ef5891&ie=/sdarticle.pdf
dc.title	The effect of information technologies on TQM: an initial analysis	es
dc.type	info:eu-repo/semantics/article	es
dc.subject.other	Organización de Empresas	es
dc.subject	Tecnología de la información	es
dc.subject	Gestión de la calidad total	es
dc.subject	Estudios empíricos	es
dc.subject	Information technology
dc.subject	Total quality management
dc.subject	Empirical study
dc.identifier.uri	http://hdl.handle.net/10317/430

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