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dc.contributor.authorMartínez Lorente, Ángel Rafael
dc.identifier.citationGONZÁLEZ BENITO, J., MARTÍNEZ LORENTE, A.R., DALE, B.G. Business process reengineering to total quality management an examination of the issues. Business Process Management Journal, vol.5 (3): 345-358, 1999. ISSN
dc.description.abstractThis paper examines two research questions. Firstly, is a re-engineered company a suitable platform for the subsequent application of TQM principles? Secondly, is BPR an appropriate means to transform an organisation operating along traditional lines into one which is managed using TQM principles? It is argued that these questions have been given scant attention by the academic fraternity. The analysis presented in the paper indicates that the application of BPR can provide the base for the subsequent development of
dc.publisherEmerald Group Publishing Limitedes
dc.rightsAtribución-NoComercial-SinDerivadas 3.0 España*
dc.titleBusiness process reengineering to total quality management an examination of the
dc.subjectBusiness Process Re-engineeringes
dc.subjectTotal Quality Managementes
dc.subjectContinuous Improvementes
dc.subjectProceso de reingeniería de negocios
dc.subjectGestión de la calidad total
dc.subjectMejora continua
dc.subject.otherOrganización de Empresases

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Atribución-NoComercial-SinDerivadas 3.0 España
Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 España