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TQM and business innovation.
(Emerald Group Publishing Limited, 1999)
Business process reengineering to total quality management an examination of the issues.
(Emerald Group Publishing Limited, 1999)
Total quality management and information technologies: an exploration of the issues.
(Emerald Group Publishing Limited, 1999)
Total quality management: origins and evolution of the term.
(Emerald Group Publishing Limited, 1998)
The cumulative effect of prevention.
(Emerald Group Publishing Limited, 1998)
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