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dc.contributor.authorMartínez Costa, Micaela 
dc.contributor.authorMartínez Lorente, Ángel Rafael 
dc.date.accessioned2010-07-02T11:00:44Z
dc.date.available2010-07-02T11:00:44Z
dc.date.issued2004
dc.identifier.citationMARTINEZ COSTA, Micaela, MARTÍNEZ LORENTE, Ángel R. Comparison of TQM and ISO 9000 effects in company performance: an empirical study in spanish companies. En: World POM Conference and Annual POM Conference (2ª/15ª: 2004: Cancún, México). Operatins Management 2004: The Expanding Constellation Complete Papers of the 2nd World Conference on Production and Operations Management: Proceedings of the 2nd World POM Conference and 15th Annual POM conference Cancun, Mexico, April 30- May 3, 2004. Cancún, México: European Operations Management Association. Production and Operations Management Society. Japanese Society for Production Management, 2004. 32 p. ISSN 1548-4882es
dc.identifier.issn1548-4882
dc.description.abstractThe effect of Total Quality Management (TQM) and ISO 9000 on performance has been extensively analysed by researchers, but this sort of research has usually been developed in separated cells. However, there are few articles analysing the effect of both systems within the same sample of companies. Our paper analyses both the effect of a TQM system and the ISO 9000 implementation in company performance. A structured questionnaire using the Flynn et al. (1994) scale for measuring TQM has been used to get the data. A postal survey to nearly 3000 industrial Spanish companies with more than 100 employees was sent. This questionnaire was answered by 713 quality managers. The results show a positive relationship between TQM application and hard and soft results while only an improvement in hard results after the ISO 9000 implementation has been found.es
dc.formatapplication/pdf
dc.language.isoenges
dc.publisherEuropean Operations Management Association. Production and Operations Management Society. Japanese Society for Production Managementes
dc.rightsAtribución-NoComercial-SinDerivadas 3.0 España*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/es/*
dc.titleComparison of TQM and ISO 9000 effects in company performance: an empirical study in spanish companieses
dc.typeinfo:eu-repo/semantics/conferenceObjectes
dc.subjectGestión de la calidad totales
dc.subjectISO 9000es
dc.subjectRendimiento de la empresaes
dc.subjectEmpresas españolases
dc.subjectCompany performancees
dc.subjectTotal Quality Management (TQM)es
dc.subjectSpanish companyes
dc.subject.otherOrganización de Empresases
dc.identifier.urihttp://hdl.handle.net/10317/1301
dc.rights.accessRightsinfo:eu-repo/semantics/openAccess


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