%0 Journal Article 
%A Martínez Lorente, Ángel Rafael
%T The effect of information technologies on TQM: an initial analysis
%D 2003
%@ 0925-5273
%U http://hdl.handle.net/10317/430
%X Information Technology (IT) and Total Quality Management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little well-founded empirical research on the relationship between the two, particularly on the way in which TQM is influenced by IT. This paper presents an investigation of such relationships through a survey of the largest industrial companies based in Spain. The data indicate that the most intensive users of IT perceive a bigger impact on their TQM dimensions.
%K Organización de Empresas
%K Tecnología de la información
%K Gestión de la calidad total
%K Estudios empíricos
%K Information technology
%K Total quality management
%K Empirical study
%~ GOEDOC, SUB GOETTINGEN