Simultaneous Consideration of TQM and ISO 9000 on Performance and Motivation: An Empirical Study of Spanish Companies
Knowledge Area
Organización de EmpresasPublication date
2008-05Publisher
Elsevier ScienceBibliographic Citation
MARTÍNEZ COSTA, M., MARTÍNEZ LORENTE, A.R., CHOI T.Y. Simultaneous Consideration of TQM and ISO 9000 on Performance and Motivation: An Empirical Study of Spanish Companies. International Journal of Production Economics, vol.13 (1): 23-39, May 2008. ISSN 0925-5273.Keywords
TQMISO 9000
Performance
Motivation
Rendimiento
Motivación
Abstract
After more than two decades since quality became part of managers’ everyday lexicon, total quality management (TQM) and ISO 9000 have taken the centre stage. However, there has been much debate about how they might be related to each other. This research is a new contribution to the knowledge on the relationships between TQM and ISO 9000, and it addresses their implications on performance and motivations for implementation. While past studies have considered them separately, we study them together in one study. As might be expected, both TQM and ISO 9000 lead to improvement in performance. However, it appears internal motivation to implement ISO 9000 is associated with high performance, whereas external motivation is not. Further, companies with high internal motivation for ISO 9000 naturally show a high level of TQM practices. We use institutional theory and resource based view to consider the internal versus external motivations for implementing ISO 9000. The data for this research has ...
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