ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited
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We would like to thank the Fundacio ́nSe ́neca andFundacio ́n Cajamurcia for financial support. We alsoacknowledge two anonymous referees and the associateeditor for valuable comments and insightsFecha de publicación
2009-12Editorial
2009 Elsevier B.VCita bibliográfica
Martínez-Costa, Micaela; Choi, Thomas Y.; Martínez, Jose A; Martínez-Lorente, Angel R. ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited. En Journal of Operations Management Volume 27, Issue 6, December 2009, Pages 495-511Revisión por pares
SiPalabras clave
ISO 9000Quality management
Postal survey
Resumen
The debate about the impact of ISO 9000/1994 on performance has been waging since its inception. While there is a general agreement regarding the positive impact of TQM on performance, there has been less agreement among the academics about the impact of ISO 9000/1994. Perhaps in response to such debate, the new ISO 9001/2000 has appeared purporting to be more in line with the TQM philosophy. As of now, how this 2000 version actually affects performance is yet to be explored. In this study, we compare the implementation of ISO 9000/1994 and ISO 9001/2000 as representing two different efforts to implement quality management practices. We evaluate its impact on company performance with a sample of 713 Spanish industrial companies. We also examine if the 2000 version of ISO is taking us closer to the implementation of TQM. Further, we depart from the past studies methodologically by considering performance as a formative construct rather than a reflective construct. Based on the mean and ...
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