TY - JOUR 
A1 - Martínez Lorente, Ángel Rafael
T1 - TQM and business innovation.
Y1 - 1999
SN - 1460-1060
UR - http://hdl.handle.net/10317/442
AB - Business innovation, that is, the adaptation of management systems to the changing conditions of the environment, is a key factor for organisations if they wish to survive and grow. Total Quality Management (TQM) has demonstrated its potential to be a successful way for organisations to eliminate costs, improve productivity and gain a competitive edge in the marketplace. However, are TQM and business innovation compatible? The advantages and disadvantages of TQM as a means of developing and facilitating business innovations are discussed in this paper. It is argued that TQM does not hinder business innovation and some of its dimensions can assist an organisation to be more innovative. The compatibility of reengineering, which is a form of business innovation, is also analysed in the paper, along with the effects of TQM on the successful implementation of information technologies.
KW - Organización de Empresas
KW - TQM
KW - Empresas innovación
KW - Tecnología de la información
KW - Business innovation
KW - Information technology
KW - Reingeniería
KW - Reengineering
LA - eng
PB - Emerald Group Publishing Limited
ER -