TY - JOUR A1 - Martínez Lorente, Ángel Rafael T1 - Simultaneous Consideration of TQM and ISO 9000 on Performance and Motivation: An Empirical Study of Spanish Companies Y1 - 2008 UR - http://hdl.handle.net/10317/438 AB - After more than two decades since quality became part of managers’ everyday lexicon, total quality management (TQM) and ISO 9000 have taken the centre stage. However, there has been much debate about how they might be related to each other. This research is a new contribution to the knowledge on the relationships between TQM and ISO 9000, and it addresses their implications on performance and motivations for implementation. While past studies have considered them separately, we study them together in one study. As might be expected, both TQM and ISO 9000 lead to improvement in performance. However, it appears internal motivation to implement ISO 9000 is associated with high performance, whereas external motivation is not. Further, companies with high internal motivation for ISO 9000 naturally show a high level of TQM practices. We use institutional theory and resource based view to consider the internal versus external motivations for implementing ISO 9000. The data for this research has been obtained from a large sample of Spanish industrial companies. Longitudinal objective data have also been used. KW - Organización de Empresas KW - TQM KW - ISO 9000 KW - Performance KW - Motivation KW - Rendimiento KW - Motivación LA - eng PB - Elsevier Science ER -