TY - JOUR A1 - Martínez Lorente, Ángel Rafael T1 - An initial assessment of the influence of IT on TQM : a multiple case study. Y1 - 2003 SN - 0144-3577 UR - http://hdl.handle.net/10317/432 AB - Information Technology (IT) and Total Quality Management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little well-founded empirical research on the relationship between the two, particularly on the way in which TQM is influenced by IT. This paper presents an initial investigation of such relationships through an interview survey of fourteen companies based in Spain. The cases indicate that there is a framework underpinning this relationship. The paper concludes with a proposal for this framework and an instrument for testing the conjectured linkages within the framework. KW - Organización de Empresas KW - Tecnología de la información KW - Gestión de la calidad total KW - Metodología de estudio KW - Information technology KW - Total quality management KW - Case study methodology LA - eng PB - Emerald Group Publishing Limited ER -