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dc.contributor.authorMartínez Lorente, Ángel Rafael 
dc.date.accessioned2008-09-15T10:51:53Z
dc.date.available2008-09-15T10:51:53Z
dc.date.issued1998
dc.identifier.citationMARTÍNEZ LORENTE, A.R., DEWHURST, F.W., DALE, B.G. Total quality management: origins and evolution of the term. The TQM Magazine, vol.10 (5): 378-386, 1998. ISSN 0954-478Xes
dc.identifier.issn0954-478X
dc.description.abstractThe focus of this paper is to trace the origins of the term TQM and clarify the different definitions employed by academics and practitioners. Feigenbaum and Ishikawa are perhaps the greatest contributors to the development of the term. The other recognised quality management gurus such as Crosby, Deming and Juran have shaped the dimensions, practices and mechanism which underpin the concept, but it is noted that neither of these three actually use the TQM term. TQM started to be used in the mid 1980’s and only become a recognised part of the quality-related language in the late 1980’s. The paper also analyses the key dimensions of TQM and traces their origins.es
dc.formatapplication/pdf
dc.language.isoenges
dc.publisherEmerald Group Publishing Limitedes
dc.rightsVersión del editor: http://www.emeraldinsight.com/Insight/viewPDF.jsp?Filename=html/Output/Published/EmeraldFullTextArticle/Pdf/1060100507.pdf
dc.titleTotal quality management: origins and evolution of the term.es
dc.typeinfo:eu-repo/semantics/articlees
dc.subjectTQMes
dc.subjectDefinitiones
dc.subjectEvolutiones
dc.subjectDimensiones
dc.subjectTotal quality management
dc.subjectDefinición
dc.subjectEvolución
dc.subjectDimensión
dc.subjectGestión de la calidad total
dc.subject.otherOrganización de Empresases
dc.identifier.urihttp://hdl.handle.net/10317/441


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