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dc.contributor.authorMartínez Lorente, Ángel Rafael 
dc.date.accessioned2008-09-15T10:50:58Z
dc.date.available2008-09-15T10:50:58Z
dc.date.issued2008-05
dc.identifier.citationMARTÍNEZ COSTA, M., MARTÍNEZ LORENTE, A.R., CHOI T.Y. Simultaneous Consideration of TQM and ISO 9000 on Performance and Motivation: An Empirical Study of Spanish Companies. International Journal of Production Economics, vol.13 (1): 23-39, May 2008. ISSN 0925-5273.es
dc.description.abstractAfter more than two decades since quality became part of managers’ everyday lexicon, total quality management (TQM) and ISO 9000 have taken the centre stage. However, there has been much debate about how they might be related to each other. This research is a new contribution to the knowledge on the relationships between TQM and ISO 9000, and it addresses their implications on performance and motivations for implementation. While past studies have considered them separately, we study them together in one study. As might be expected, both TQM and ISO 9000 lead to improvement in performance. However, it appears internal motivation to implement ISO 9000 is associated with high performance, whereas external motivation is not. Further, companies with high internal motivation for ISO 9000 naturally show a high level of TQM practices. We use institutional theory and resource based view to consider the internal versus external motivations for implementing ISO 9000. The data for this research has been obtained from a large sample of Spanish industrial companies. Longitudinal objective data have also been used.es
dc.formatapplication/pdf
dc.language.isoenges
dc.publisherElsevier Sciencees
dc.rightsVersión del editor: http://www.sciencedirect.com/science?_ob=MImg&_imagekey=B6VF8-4R4669K-2-9&_cdi=6004&_user=1595570&_orig=search&_coverDate=05%2F31%2F2008&_sk=998869998&view=c&wchp=dGLzVtz-zSkzk&md5=1ec34ef0387c6e07f40293d531939453&ie=/sdarticle.pdf
dc.titleSimultaneous Consideration of TQM and ISO 9000 on Performance and Motivation: An Empirical Study of Spanish Companieses
dc.typeinfo:eu-repo/semantics/articlees
dc.subjectTQMes
dc.subjectISO 9000es
dc.subjectPerformancees
dc.subjectMotivationes
dc.subjectRendimiento
dc.subjectMotivación
dc.subject.otherOrganización de Empresases
dc.identifier.urihttp://hdl.handle.net/10317/438
dc.identifier.doi10.1016


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