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dc.contributor.authorMartínez Lorente, Ángel Rafael 
dc.date.accessioned2008-09-15T10:46:38Z
dc.date.available2008-09-15T10:46:38Z
dc.date.issued2004
dc.identifier.citationMATÍNEZ LORENTE, A,R., MARTÍNEZ COSTA, M. ISO 9000 & TQM: substitutives or complementaries? An empirical study in industrial companies. International Journal of Quality and Reliability Management, vol.21 (3): 260-276. 2004. ISSNes
dc.identifier.issn0265-671X
dc.description.abstractAfter analysing a sample of 442 of the biggest Spanish manufacturing companies, some evidence about the influence of Total Quality Management (TQM) on the companies’ operating performance has been obtained. However, companies applying TQM together with the ISO 9000 standards did not show positive results. This fact leads us to believe that, despite the beliefs of ISO 9000 as a good first step in the way of implementing TQM, once implemented some ISO 9000 principles are in contradiction with TQM philosophy. These non-congruent systems applied together would cause the company to obtain fewer benefits than only one of them. The study concludes that when ISO 9000 and TQM are applied simultaneously, the resultant benefits to the company are no better than those experienced if either system were applied in isolation.es
dc.description.sponsorshipFundadción Sénecaes
dc.formatapplication/pdf
dc.language.isoenges
dc.publisherEmerald Group Publishing Limitedes
dc.rightsVersión del editor: http://www.emeraldinsight.com/Insight/viewPDF.jsp?Filename=html/Output/Published/EmeraldFullTextArticle/Pdf/0400210301.pdf
dc.titleISO 9000 & TQM: substitutives or complementaries? An empirical study in industrial companies.es
dc.typeinfo:eu-repo/semantics/articlees
dc.subjectTQMes
dc.subjectISO 9000es
dc.subjectQuality managementes
dc.subjectGestión de la calidad
dc.subject.otherOrganización de Empresases
dc.identifier.urihttp://hdl.handle.net/10317/433


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