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dc.contributor.authorMartínez Lorente, Ángel Rafael 
dc.date.accessioned2008-09-15T10:46:24Z
dc.date.available2008-09-15T10:46:24Z
dc.date.issued2003
dc.identifier.citationDEWHURST, F.W., MARTÍNEZ LORENTE, A.R., SÁNCHEZ RODRÍGUEZ, C. An initial assessment of the influence of IT on TQM : a multiple case study.International Journal of Operations & Production Management, vol.23 (4): 348-374, 2003. ISSN 0144-3577.es
dc.identifier.issn0144-3577
dc.description.abstractInformation Technology (IT) and Total Quality Management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little well-founded empirical research on the relationship between the two, particularly on the way in which TQM is influenced by IT. This paper presents an initial investigation of such relationships through an interview survey of fourteen companies based in Spain. The cases indicate that there is a framework underpinning this relationship. The paper concludes with a proposal for this framework and an instrument for testing the conjectured linkages within the framework.es
dc.formatapplication/pdf
dc.language.isoenges
dc.publisherEmerald Group Publishing Limitedes
dc.rightsVersión del editor: http://www.emeraldinsight.com/Insight/viewPDF.jsp?Filename=html/Output/Published/EmeraldFullTextArticle/Pdf/0240230401.pdf
dc.titleAn initial assessment of the influence of IT on TQM : a multiple case study.es
dc.typeinfo:eu-repo/semantics/articlees
dc.subjectTecnología de la informaciónes
dc.subjectGestión de la calidad totales
dc.subjectMetodología de estudioes
dc.subjectInformation technology
dc.subjectTotal quality management
dc.subjectCase study methodology
dc.subject.otherOrganización de Empresases
dc.identifier.urihttp://hdl.handle.net/10317/432


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