The effect of information technologies on TQM: an initial analysis
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Knowledge AreaOrganización de Empresas
Bibliographic CitationMARTÍNEZ LORENTE, A., SÁNCHEZ RODRÍGUEZ, C. DEWHURST, F.W. The effect of information technologies on TQM: an initial analysis. International Journal of Production Economics, vol.89 (1): 77-93, 2004. ISSN 0925-5273.
KeywordsTecnología de la información
Gestión de la calidad total
Total quality management
Information Technology (IT) and Total Quality Management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little well-founded empirical research on the relationship between the two, particularly on the way in which TQM is influenced by IT. This paper presents an investigation of such relationships through a survey of the largest industrial companies based in Spain. The data indicate that the most intensive users of IT perceive a bigger impact on their TQM dimensions.
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