Business process reengineering to total quality management an examination of the issues.
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Knowledge AreaOrganización de Empresas
PublisherEmerald Group Publishing Limited
Bibliographic CitationGONZÁLEZ BENITO, J., MARTÍNEZ LORENTE, A.R., DALE, B.G. Business process reengineering to total quality management an examination of the issues. Business Process Management Journal, vol.5 (3): 345-358, 1999. ISSN 1463-7154.
KeywordsBusiness Process Re-engineering
Total Quality Management
Proceso de reingeniería de negocios
Gestión de la calidad total
This paper examines two research questions. Firstly, is a re-engineered company a suitable platform for the subsequent application of TQM principles? Secondly, is BPR an appropriate means to transform an organisation operating along traditional lines into one which is managed using TQM principles? It is argued that these questions have been given scant attention by the academic fraternity. The analysis presented in the paper indicates that the application of BPR can provide the base for the subsequent development of TQM.
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