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The effect of information technologies on TQM: an initial analysis
(Elsevier Science, 2003)
TQM and business innovation.
(Emerald Group Publishing Limited, 1999)
Effect of IT and quality management on performance
(Embankment Press, 2011-06)
An initial assessment of the influence of IT on TQM : a multiple case study.
(Emerald Group Publishing Limited, 2003)
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