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Benchmarking in the purchasing function: impact on purchasing performance and business performance.
(Emerald Group Publishing Limited. Versión del editor: ttp://www.emeraldinsight.com/Insight/viewPDF.jsp?Filename=html/Output/Published/EmeraldFullTextArticle/Pdf/1310100503.pdf, 2003)
Relating TQM, marketing and business performance: an exploratory study.
(Taylor & Francis, 2000)
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